Email us at hello@shala.com.

Shala is proudly powered by Komigo. During your shopping experience, you'll be redirected to Komigo, the platform powering our shopping experience. Komigo helps us manage everything from checkout to shipping, tracking, and order updates, ensuring a smooth and seamless experience for you. Komigo is designed to support content creators and brands like ours!
Shala has a 30-day return policy. If you are not satistied with your purchase, contact hello@shala.com within 30-days of purchase for remediation or a full refund.
To cancel your order contact hello@shala.com. We will do our best to accommodate a cancellation, however, due to our fast processing window, it may not be possible to cancel the order before it ships.
With the exceptions of holidays, all orders ship within three (3) business days of an order being placed.
If you never received your order please contact hello@shala.com with your name and order confirmation number.

A shipping confirmation with a tracking number is emailed to you by shipping@komigo.com when a shipping label for your order is created. If you do not receive a shipping confirmation please email shipping@komigo.com with your order number and they will provide your tracking number.
With the exception of holidays, all orders deliver within six (6) business days of an order being placed.
If your order was damaged during transit, contant hello@shala.com, include your order confirmation number, and photos of the damaged product. Shala Customer Support will work directly with you to remedy the issue.
Currently Shala only ships to the U.S. and U.S. territories.
One-time orders will ship ground via USPS. First time subscription orders ship 1-3 Day Priority via USPS, and repeat subscription orders will ship ground via USPS.

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